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Soon Available the IIS Cargo Incident Annual Report 2021. Send in your incident data till 20 January 2022

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Safe Hands in a Changing World...

2021 has been another demanding year for everyone responsible for ensuring the resilience of global supply chains.

To get their individual perspectives on the last 12 months, the outlook for 2022, and their own objectives for the year ahead, Vigilant invited TAPA EMEA’s 2021 Premier Partners to answer five questions:

  1. What have been the biggest security challenges you’ve helped your customers to overcome in 2021 – and did any new challenges emerge this year?
  2. From your own business perspective, what have been the biggest supply chain security lessons from Covid?
  3. Based on your knowledge of the industry, what do you expect to present the biggest supply chain resilience issues in 2022?
  4. Do you anticipate the threat of cargo crime in the EMEA region increasing in 2022?
  5. What are your own business priorities for 2022?

Michalis Chronopoulos, Head of Security Risk Management, G4S Telematix

1. The last 2 years have been critical for all types of operations, especially for the secure supply chain. In the shortest time possible, due to countries’ lockdowns, continuous change of regulations and uncertainty about the future of the pandemic, managers had to transform their operations, if not even invent new ways of working, in order to address this new freight demand. Changing from air freight to road in a single instant and retaining the same level of security requires great adaptation skills that only working with professionals can ensure. G4S Telematix, with a wide network across Europe, managed not only to provide security route risk assessments for all the new lanes to be used but also deployed professional guards whenever the delays at the borders forced drivers to park in non-secure areas or security escorts for specific type of cargo, such as the Covid-19 vaccines.

2. The risk of a global pandemic was treated as an event that is highly unlikely to happen and was rarely evaluated by the business impact analysis of companies. Thus, very few business continuity plans had predicted and developed procedures to address such a threat. Lesson learned; risks with low likelihood but major impact should always be evaluated and necessary mitigation measures should be applied.

3. The ongoing truck driver shortage will drive the market to use potential candidates that would normally lack the ability to meet carriers’ hiring standards for driving record or criminal histories. Although screening and vetting processes will keep trying to mitigate these risks, technology is the only way forward if security professionals want to ensure every driver’s compliance and keep a high level of security in operations.

4. As explained previously, introducing inexperienced drivers in the high value theft targeted transportation industry, a sector which requires high security awareness, adequate knowledge of security systems and high commitment to processes, will create opportunities for both organised as well as opportunism crime to thrive.

5. G4S Telematix, being a leader in secure supply chain, has a single goal; to provide to its customers the peace of mind they need in order to overcome the challenges of the future. That being said, in 2022, G4S will continue investing in technology that will give full transparency to customers, a clear view of the performance of monitoring and response, and solutions that will enable the customers to differentiate from their competitors when new risks arise. Loyal to our moto, ‘Securing your Mobility’, our priority is to maintain our role as leaders of monitoring services that protect the drivers and the cargo, and improve supply chain efficiency.

Jaco van den Berg, Managing Director, The Cargo Security Company

1. 2021 was largely dominated by security for the Covid deliveries. We provided physical and electronic security for transports of all EMA-approved vaccines across Europe, and we continue to do so. We escorted transports to 27 countries, sometimes on one and-the-same day, and, for a number of months, we did so three times a week. Planning the deployment of qualified staff and vehicles, coordinating the transports with local authorities, in some cases with 6 different police services for one single shipment, was also challenging and tough on our internal organisation. This work had quite an impact on our administrative and control room operations, but we succeeded in all cases, thanks to the commitment of all our people and suppliers.

2. The most important lesson we learnt, associated with all our Covid-related security work, is that a thorough preparation and coordination with local authorities, such as police and, where applicable, border control, is crucial in preventing transports getting stuck at borders and/or because of the limitations imposed by the driving and rest periods requirements drivers need to comply with. You don’t want this kind of transport to come to a standstill, that’s quite unacceptable!

3. The development and enforcement of the legal and regulatory framework concerning the (cross-border) physical escorting and monitoring of valuable and at-risk cargo has accelerated tremendously, also because of the Covid transports. Countries increasingly impose rules for this kind of in-transit security. This will stimulate the deployment of suppliers who have all the required permits and certificates. And it also means that transports accompanied by a security escort have to give notice beforehand to the various national and local authorities.

4. For 2022, we expect a higher number of incidents, since we find that criminals increasingly focus on cargoes that are not ultra-valuable, but which still involve considerable value and attractive products.

These are often shipments that until now took place without or with only minimal electronic security measures and that, therefore, present an attractive target.

5. On the one hand, we are planning to extend our physical security escort and intervention network to countries like Georgia, Azerbaijan, Syria and Iran in 2022. On the other hand, we expect significant growth in our monitoring portal Truck Watch. This can be used for all kinds of transports but also serves as a tremendous source for data and reporting that contributes to the sustainability, efficiency and visibility of these transport movements.

Francesco Giannini, Managing Director, Multiprotexion

1. In the last 2 years, more and more of our customers have needed to leave loaded trailers unattended due to the operational organisation challenges, and sometimes due to the lack of drivers. This was a big challenge and we were able to develop the Stationary Telematic Escort service to help our customers. With this new service, it is possible to leave a trailer disconnected but always protected thanks to our system called Perseo Trailer All-in-Door, composed by locking system, lithium power storage, light detector device and rear door protection device. The interaction between all those components allows the trailer to stay secured even if disconnected.

2. Of course we learnt that supply chains can’t stop, even in difficult situations like the one we experienced at the beginning of the pandemic, with almost all of Europe under lockdown regulations. For a Security Service Provider (SSP) like Multiprotexion, it is important to be flexible and to be available to study new solutions with our customers in order to raise their resilience capabilities.

3. Our customers will have to face different challenges next year. In our view the main issues will be:

  • Data protection: more and more attacks targeting goods start with a data breach, e.g. a fictitious pick-up by a bogus transport company.
  • Violent attacks: the attacks on warehouses and trucks are becoming more violent than ever and it could be that classic protections are not enough any more.
  • Third party risk: each of the external parties our customers use can expose the organisation to new risks, based on their ability to properly manage their own vulnerabilities. They will need the capability to be able to control their partners and make them follow the same rules as the customer has.

4. Yes, of course… criminal gangs were partially blocked because of the pandemic and they were forced to stop their activities for a while. For this reason, we expect (and we are preparing ourselves for) a constant rise in attacks. To say the truth, we are already witnessing this in Italy but we think that it will be an EMEA issue soon.

5. Our priorites for 2022 will include:

• Continue to invest in R&D to release new hardware and software to help our customers’ businesses.

• Keep up with Covid: this is the main challenge that, in our view, we will have to face.

• Respond to changing employee priorities: Covid changed even our working lives and we needed to help our people to fit their new commitments and challenges.

• Think global, stay local: this is a concept that we want to make our focus in order to grow our business outside our country, whilst retaining a local identity.

• Satisfied customers: the customer is always the focus of our company, so we will work even more to have satisfied and happy customers, to build strong relationships.

Manolo de la Fuente, Business Unit Manager, SBS at Imbema

1. There is always a big security risk when criminals rattle our locks on the trailer and container doors of our customers. They often try a less well protected trailer further away. Sometimes they’re tipped off about the type of cargo being transported and they try to open the doors using brute force. Again this year, it has been proven a number of times that, despite hours of attempts, doors fitted with our electronic Inlocks are sufficiently resistant. Something we’re happy about on our customers’ behalf.

2. The volume of COVID vaccines and related items helped a large portion of the high-secure-transport community in a lean time. With the economy now recovering, the high-secure carriers are fortunately bouncing back. A luxury problem. If you now have secure trailers on the road, you’ve got it made.

3. It’s becoming increasingly difficult to get drivers. The question is whether you can entrust the people you now hire with the
high-quality cargo. Learning from IT experiences on how to prevent incidents, such as the ‘Zero Trust’ principle, will help with this. Who, when and where do you give one-time access to your cargo? And do you have a system that can work that way? That’s the question for the coming years. Hardware and software companies are important customers in high-secure transport and are already used to working internally according to the ‘Zero Trust’ principle. This can affect their selection process when choosing a carrier.

4. I expect that more and more incident data will become available through the growing number of TAPA members. Carriers can then increasingly benefit from this by implementing their measures with more focus.

5. With our SBS brand, Imbema has high quality BAT V1/V2 and ‘Zero Trust’ ready electronic locks, which support compliance with the TAPA Standards. Unfortunately, these solutions are not yet widely known. We’re going to change that in the coming period.

Suzanna Perrier, Sales & Operations Leader EMEA Digital Services, ZF

1. Vaccine transportation and the emerging e-Commerce platforms resulting from the Covid pandemic have been very challenging for security operators. In a very short timescale, they needed strong support to adjust to the rapidly changing market requirements. This is where we put our focus. We supported our customers in their projects to enhance security with physical protection products as well as telematics generated reports and alerts.

We wanted to go even further and extended the scope of our action across the complete security ecosystem with the support of our partnerships. For instance, having partnerships with control towers enabled us to rapidly help customers thanks to smooth and efficient communications between all stakeholders involved.

2. The exponential growth of online shopping as a direct result of the Covid pandemic undoubtedly drove key supply chain security learnings. The sheer scale of this change put enormous pressure on supply chains, from the demand for goods and transportation requirements, to the increased need for security products and services to help safeguard them.

3. The general delivery delays due to worldwide material and component shortages will continue to impact the industry. Increased demand for goods transportation will also continue to affect the supply chain, with security professionals likely to experience a lack of secure trucks and trailers as well as a shortage of trained drivers. We expect new challenges resulting from Brexit, too. Many trailers are already delayed at harbour docks, which means that large volumes of physical stock are centralised in one place, providing criminals with greater theft opportunities.

4. Given the significantly increased investment by many operators in the security of their vehicles and routines, we hope that this will have a positive effect on EMEA cargo theft figures in the year ahead. Nevertheless, the trend towards increasingly more organised criminal groups, combined with the rising demand for commercial vehicle transportation, does mean that no one can afford to be complacent.

5. Our priorities for the year ahead include further advancing connectivity and digitalisation as well as gathering and leveraging real-time data to enhance vehicle and fleet safety, operational efficiency and improving the Total Cost of Ownership for customers. Our focus on autonomous driving will also accelerate with growing numbers of connected vehicles benefiting from real-time monitoring, helping move towards safer and more secure road use in the future. Data remains key.

A well-connected fleet is undoubtedly safer, more secure, more efficient, and more environmentally sustainable, while benefiting from reduced operating costs. Our continued focus on cargo security, integrity and optimisation remains as strong as ever.

Nick D’hoedt, Business Development Director, Transport & Logistics, Genetec

1. The biggest security challenges faced by our customers in 2021 have largely been a continuation of those that emerged in 2020. In challenging circumstances, our customers have relied on our technology to understand what is happening in their environment and ensure the seamless flow of people and cargo. For the safety of their people and customers, they’ve had to find ways of automating operations to function well with a minimum of personal interaction. We’ve therefore assisted them with automated visitor management, automated entry and exit solutions, and automated booking systems that speed up processes and make life on the frontline that little bit easier.

2. Providing security around parking lots, distribution hubs and other facilities can be challenging at the best of times, but it is doubly so at a time when demand and occupancy levels are so fluid. The pandemic has, therefore, conclusively demonstrated the importance of remote information gathering and remote decision-making in the smooth functioning of any supply chain operation.

Centralising security operations and having the capability to remotely connect to other sites provides the contingency needed to maintain operations when hit with significant disruption.

3. The ongoing labour shortages are by far the biggest supply chain resilience issues our customers are facing.

The most valuable resource of any organisation is its people so it’s vital that supply chain professionals are supported with the right technology. Every business will have to navigate an environment in which we’re witnessing increased fuel and operational costs, driver shortages and limited bandwidth. Those best prepared for this will already be thinking about how they can empower people with access to the right tools and technologies.

4. Threats will certainly increase most notably on the cybersecurity front. Organisations involved in transport and logistics hold data that is very attractive to cybercriminals. For example, the value of cargo, the means of transportation and the planned routes.

5. Genetec will continue to focus on adding value for its clients by developing operational features based on the needs of its end-users. About 50% of our innovations are derived from customer requests, so we’ll continue to prioritise dialogue with members of associations such as TAPA to understand the industry’s evolving requirements.

Peter Stenlund, CEO & Founder, Autida

1. Drivers’ fears during sleeping breaks on long haul routes with valuable cargo in cooler trailers with basic locks have been eliminated. We have offered drivers peace of mind and a great sleep with a new robust integrated solution to protect the valuables in their trailers.

2. A massive lack of security in city distribution and long haul transportation is a fact during Covid. A large number of “extra workers” and assistants have been brought into the game to perform deliveries and ordinary security protocols are frequently overridden due to Covid issues.

Fraud and other remote criminal actions have been developed by criminals from their ‘home office’. In Sweden, there has been a very strong increase during Covid of criminals making fake applications to capture IDs and other personal codes and credentials to help facilitate crimes. Cyber attacks have also increased during the pandemic because criminals know employees working from home are often using systems with far less cyber security. Logistics companies with a wide range of contacts with many layers of subcontractors and partners, all having very different IT infrastructure and security, are easy targets and vulnerable.

3. Managing the dramatic changes to rules and regulations, lockdowns caused by the Covid variants, and the imbalanced situation with a global lack of components. Deviations from secure behaviours, as companies are attempting to take shortcuts, means risks are increasing.

When companies are finding new suppliers and developing relationships to reduce the extreme long lead times that global industry has suffered from during 2020/2021, there is, for sure, a lot of challenges to manage over the next few years. Security issues must be a prime consideration, side-by-side with all the other key factors in the selection process.

4. Yes, absolutely, all parameters are, unfortunately, pointing in an upward direction. I cannot see how it could decrease. There are certainly no indicators which convince me cargo crime will decline. Less cash transactions and more digital currencies will also bring extra security tasks to the agenda.

5. Our focus is clear and simple: Protection of trailers and swap bodies.

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Regular insight on supply chain resilience news and trends
Training to support the adoption of TAPA's security standards
A delegate place at our main Annual Conference
A delegate place at TAPA regional Conferences in cargo crime 'hotspots'
Access to conference presentations
A copy of our monthly e-magazine, Vigilant
Help for you and your partners with adopting TAPA's industry-leading Security Standards for Facilities, Trucking and Secure Parking
Access to our growing database of Secure Truck Parking locations and mapping tool to help you plan secure transport routes
Incident alerts as well as monthly, quarterly and annual cargo crime intelligence statistics and reports to help you understand and manage risk in your supply chain
24/7/365 access to TAPA's Incident Information Service (IIS) database to understand the types of supply chain crimes, incident locations and the modus operandi used by criminals
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